Refund policy

Refund & Returns Policy

Due to hygiene and safety reasons, we do not accept returns or exchanges for opened or used fragrance samples.

We also do not offer refunds or returns for change of mind purchases, so please choose carefully before placing your order.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at:

Please include your order number and clear photos of the issue.

If a return is approved, return instructions and the return address will be provided by email.

I&O Fragrances
Sydney, NSW, Australia
Email: iofragrances123@gmail.com